Here at Routeco we believe every organisation that uses IT should have a support strategy in place. We also understand that this isn't always possible with a small or non existent IT budget.

With our unique approach, Routeco IT addresses the problem of over priced IT business services. With our pro-active support packages you can be sure your network is running reliably and efficiently while at the same time saving your organisation money.

Routeco strive to achieve long term business relationships. Caring for our clients is our driving force, your success is our success.

Listed below is a brief summary of the support products we have available, click here for a downloadable version.

XPRESS - Please call 0844 9840020

• 6 Hour Voucher £299
• 12 Hour Voucher £499
• 24 Hour Voucher £899

This top up package is based on 6, 12 and 24 hour prepaid vouchers and covers all your desktop, server and peripheral hardware and standard software packages. This package is ideal for businesses with occasional support requirements and can be delivered either on-site or via our secure remote network capability.

XTRA - Please call 0844 9840020

• From £10 per workstation per month
• From £6 per mobile per month
• From £49 per server per month (OS Instance)

This package is an all inclusive remote support option onsite hours are charges at £49. Cover includes all your desktop, server and peripheral hardware and standard software packages. This package is ideal for businesses with a modest regular support requirement and can be delivered either on-site or via our secure remote network capability.

• From £18 per workstation per month
• From £6 per mobile per month
• From £90 per server per month (OS Instance)

This all inclusive package is based on a fully comprehensive encompassing support solution and covers all your desktop, server and peripheral hardware and standard software packages. This package is ideal for businesses that are looking for complete peace of mind along with fixed budget plan and can be delivered either on-site or via our secure remote network capability.

Support Standard Options

Xpress Xtra Xcellence 1.   User account maintenance including Email and Security   • • 2.   Maintenance of file structures and security • • • 3.   System backup monitoring   • • 4.   Software Service packs and patches • • • 5.   Anti-Virus definitions updates and Version Upgrades • • • 6.   IT Fixed asset register   • • 7.   Regular 3 monthly reviews and advisories of new technologies • • • 8.   System training for new members of staff     • 9.   Disaster recovery     • 10. Health and Safety at Work   • • 11. Management of Software Media and Licenses   • • 12. Guaranteed service response times • • • 13. Routine Site Visits   • • 14. Installation of IT hardware and standard software     • 15. Site based documentation and software instruction documents • • • 16. Network cable management and port map   • • 17. Service manager for communications and related hardware •  • • 18. Hardware loan equipment   • • 19. Telephone and remote support service • • • 20. Service centre repairs   • • 21. Warranty repairs / returns (RMA)   • • 22. Routine software / hardware support   • •